Frequently Asked Questions

Use the links to jump to a question. Answers are collapsible for quick scanning.

What is media literacy? (open)
Media literacy is the ability to access, analyze, evaluate, create, and act on information across formats and platforms. It helps you judge credibility, recognize bias, and make informed decisions.
Who are these courses for? (open)
Learners of all backgrounds: students, parents, educators, creators, and professionals. If you want practical routines for verifying claims and understanding how narratives spread, you’re in the right place.
Do I need prior experience? (open)
No. The content is designed for beginners and works upward through more advanced exercises like source triangulation, framing analysis, and misinformation pattern recognition.
How do I enroll? (open)
Choose a course on the site and complete checkout. If you need invoice-based enrollment for an organization, contact support with the course name and number of learners.
What learning formats are available? (open)
Formats may include self-paced lessons, scheduled live cohorts, and blended options with office hours. Each course page lists its format, schedule (if any), and access duration.
How long do courses take to complete? (open)
Most learners complete a course in 2–6 weeks depending on how many sessions they do per week. You can typically pause and resume during the access window.
Are there certificates? (open)
Yes. A completion certificate is issued after you finish required lessons and any included assessments. Your certificate name matches what you enter in your learner profile.
What is your refund policy? (open)
Refund eligibility depends on the product type (self-paced vs. cohort) and usage. If something went wrong, contact support with your order email and date; we’ll review and respond with next steps.
Can I use the course for teams or schools? (open)
Yes. Team and institutional licensing can include seats, onboarding support, and optional reporting. Contact support with your learner count and desired start date.
How can I contact support? (open)
Email support or call +1 (415) 802-7391. For faster help, include your order email and the course name.
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